Privacy Policy
Graffiti Mountain, LLC
Effective Date: March 19, 2025
Graffiti Mountain, LLC ("Graffiti Mountain," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website graffitimountain.com (the "Site") or make a purchase from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.
1. Information We Collect
We may collect the following types of information:
Information You Provide Directly:
-
Name, email address, shipping address, and billing information when you place an order or create an account
-
Email address when you sign up for our mailing list or drop notifications via our coming soon page, checkout, or other opt-in forms
-
Messages, inquiries, or project details you submit through our contact or collabs form
Information Collected Automatically:
-
Browser type, device type, IP address, and pages visited on our Site
-
Cookies and similar tracking technologies used by Wix, our website platform
-
Purchase history and browsing behavior on the Site
Information from Third Parties:
-
Payment processors (such as Wix Payments or PayPal) may share transaction confirmation data with us. We do not store full payment card details.
-
Printify, our print-on-demand fulfillment partner, may receive order and shipping information necessary to fulfill certain products.
2. How We Use Your Information
We use the information we collect to:
-
Process and fulfill your orders, including communicating about order status and shipping
-
Send you marketing emails, drop announcements, and promotional content if you have opted in. You may unsubscribe at any time.
-
Respond to your inquiries, collab requests, or custom order questions
-
Improve our Site, products, and customer experience
-
Comply with legal obligations and enforce our terms
3. Sharing of Your Information
We do not sell your personal information. We may share your information with:
-
Service Providers: Wix (website platform and email marketing), Printify (print-on-demand fulfillment), and payment processors, solely to operate our business
-
Shipping Carriers: Your name and address are shared with carriers to deliver your order
-
Legal Requirements: If required by law, court order, or governmental authority
For international orders, your information may be transferred to and processed in countries outside your own. By placing an order, you consent to such transfer.
4. Cookies and Tracking
Our Site is built on Wix and uses cookies and similar technologies to enhance your experience and analyze Site traffic. You may be able to adjust your browser settings to refuse cookies, but some features of the Site may not function properly as a result.
For more information on how Wix handles data, please visit Wix's Privacy Policy at wix.com/about/privacy.
5. Email Marketing
If you opt in to our mailing list through our website, at checkout, or via any other form, we will use your email address to send you updates about new drops, exclusive offers, and Graffiti Mountain news. Each email will include an unsubscribe link. We use Wix's built-in email marketing tools to manage and send these communications.
We will not send marketing emails to customers who have not opted in.
6. Presale and Custom Orders
Graffiti Mountain offers presale merchandise and custom merch services for creators and brands. When you participate in a presale or submit a custom order inquiry, we collect the information necessary to fulfill your order or respond to your request. Production and shipping timelines for presale items will be communicated at the time of purchase.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining transaction records and complying with legal obligations. You may request deletion of your data at any time (see Section 9 below).
8. Children's Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
-
The right to access or receive a copy of the personal data we hold about you
-
The right to request correction of inaccurate data
-
The right to request deletion of your personal data
-
The right to opt out of marketing communications at any time
To exercise any of these rights, please contact us at the email below. We will respond within a reasonable timeframe.
10. Security
We take reasonable administrative and technical measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
11. Third-Party Links
Our Site may contain links to third-party websites, including social media platforms and partner pages. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:
Graffiti Mountain, LLC
graffitimountain.com
Last Updated: March 19, 2025