Shipping Policy

Graffiti Mountain, LLC

Effective Date: March 19, 2025

Thank you for shopping with Graffiti Mountain. This Shipping Policy outlines how we process and ship orders. Because we offer a mix of in-house drop merchandise, presale items, and print-on-demand products, please read the relevant sections carefully so you know what to expect for your order.

1. Order Processing

Orders are processed within 2-5 business days of purchase confirmation, depending on the product type. You will receive an email confirmation when your order is placed and a separate notification with tracking information once your order ships.

Business days are Monday through Friday, excluding federal holidays.

2. Domestic Shipping (United States)

We ship to all 50 U.S. states. Shipping rates and estimated delivery times are calculated at checkout based on your location and order contents. We ship via a mix of carriers including USPS, UPS, and FedEx, selecting the best option for your order.

Estimated Domestic Delivery Times (after shipment):

Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days (where available)

Delivery times are estimates only and are not guaranteed. Delays due to carrier issues, weather, or high volume periods are outside our control.

3. International Shipping

We are working toward offering international shipping and hope to serve customers outside the United States in the future. At this time, international availability may be limited depending on the product type and destination. Please check at checkout for available shipping options for your country.

For orders shipped internationally:

Shipping rates and estimated delivery windows will be displayed at checkout
Customers are responsible for any applicable customs duties, taxes, or import fees charged by their country
Graffiti Mountain is not responsible for delays caused by customs processing

4. Presale Items

Some products on our Site are offered as presales, meaning they are purchased before production is complete. This allows us to produce the right quantity and deliver a higher-quality product to our customers.

Presale production and shipping window: approximately 2-4 weeks from the close of the presale period.

The estimated ship date will be clearly communicated on the product page and in your order confirmation email. If there are any delays beyond the stated window, we will notify you by email with an updated timeline.

Presale items in the same order as in-stock items may ship separately. We will notify you if your order is split into multiple shipments.

5. Print-on-Demand Items (Powered by Printify)

Certain Graffiti Mountain products are fulfilled through Printify, our print-on-demand partner. These items are produced and shipped directly from Printify's fulfillment network and will arrive in a separate shipment from any in-house Graffiti Mountain merchandise in the same order.

Important: If your order contains both Printify items and in-house Graffiti Mountain items, you will receive multiple shipments with separate tracking numbers.

Estimated production time for Printify items is typically 2-7 business days before shipment, depending on the product.

6. Drop Merchandise

Graffiti Mountain releases themed merchandise drops on a regular schedule. Drop items that are in stock at time of purchase will be processed and shipped within our standard processing window (2-5 business days). Limited drop quantities mean that once an item sells out, it may not be restocked.

7. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website. Please allow up to 24 hours for tracking information to update after you receive your shipment notification.

8. Address Accuracy

Please double-check your shipping address before completing your order. Graffiti Mountain is not responsible for orders shipped to an incorrect address provided by the customer. If you realize you have entered an incorrect address, contact us immediately at the email below. We will do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.

9. Lost, Stolen, or Damaged Packages

Once an order has been handed off to a carrier, Graffiti Mountain is not responsible for lost, stolen, or delayed packages. However, we want you to have a great experience and will do our best to help resolve issues.

If your package is marked delivered but you have not received it, please check with neighbors and your local post office before reaching out
If your package arrives damaged, please contact us within 7 days of delivery with photos of the damage and your order number

We will review each situation on a case-by-case basis and work with you toward a resolution.

10. Contact Us

If you have any questions about your shipment or this policy, please reach out to us at:

Graffiti Mountain, LLC

graffitimountain.com

hello@graffitimountain.com

Last Updated: March 19, 2025