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Refund Policy

Effective Date: March 19, 2025

At Graffiti Mountain, we stand behind everything we put our name on. Because we offer a mix of drop merchandise, presale items, print-on-demand products, and custom collab orders, our return and refund terms vary by product type. Please read the section that applies to your purchase.

 

1. Drop Merchandise (In-Stock Items)

We want you to love what you ordered. For in-stock drop merchandise, we accept requests for exchanges or store credit within 14 days of delivery.

 

Eligible for exchange or store credit:

  • Item is unworn, unwashed, and in original condition with tags attached

  • Request is submitted within 14 days of the delivery date

  • Item is not marked as final sale at time of purchase

 

Not eligible for return or exchange:

  • Items marked as final sale

  • Items that have been worn, washed, or altered

  • Items returned outside the 14-day window

 

We do not offer cash refunds on drop merchandise unless the item is defective or damaged (see Section 5).

 

2. Presale Items

Presale purchases are final sale. By purchasing a presale item, you acknowledge that the product is not yet in production and that fulfillment timelines are estimates. We do not offer refunds or exchanges on presale orders once the presale window has closed and production has been initiated.

 

Exceptions:

  • If Graffiti Mountain cancels a presale for any reason, you will receive a full refund to your original payment method

  • If a presale ships significantly later than the stated window (more than double the original estimate), we will contact you and offer the option of a full refund or continued fulfillment

  • If your presale item arrives damaged or defective, see Section 5

 

3. Print-on-Demand Items (Powered by Printify)

Items fulfilled through Printify are produced specifically for your order and are not eligible for returns or exchanges due to sizing or preference.

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If your Printify item arrives damaged, defective, or materially different from what was shown on the product page, please contact us within 7 days of delivery with your order number and photos. We will work with Printify to arrange a replacement or refund as appropriate.

 

4. Custom & Collab Orders

All custom merchandise orders -- including branded merch produced for creators, brands, or businesses through our collab program -- are final sale. Because these items are designed and produced specifically for your project, we are unable to accept returns or issue refunds based on preference or change of mind.

 

However, we stand fully behind the quality of our work. If your custom order arrives with any of the following issues, we will make it right:

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  • Items are damaged or defective upon arrival

  • Print quality, colors, or construction are materially inconsistent with the approved proof

  • Wrong items or quantities are shipped

 

To initiate a quality claim on a custom order, please contact us within 7 days of delivery with your order details and photos documenting the issue. We will review and respond promptly with a resolution, which may include replacement, partial credit, or a reprint depending on the situation.

 

5. Damaged or Defective Items

If any Graffiti Mountain product arrives damaged or defective, we want to hear from you right away.

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Please contact us within 7 days of delivery with:

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  • Your order number

  • A description of the issue

  • Photos clearly showing the damage or defect

 

We will cover return shipping costs for damaged or defective items and will offer a replacement, store credit, or full refund at our discretion based on the situation. We will not require you to return a damaged item if it is not practical to do so.

 

6. Return Shipping Costs

Damaged, defective, or incorrect items: Graffiti Mountain covers return shipping.

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Exchanges or size swaps: The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for packages lost in transit back to us.

 

7. How to Start a Return or Exchange

To request a return, exchange, or report a damaged item, please contact us before sending anything back. We do not accept unsolicited returns.

 

Reach out to us at: hello@graffitimountain.com

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Please include your order number and a brief description of your request. We aim to respond within 2 business days.

 

8. Store Credit

Store credit issued by Graffiti Mountain has no expiration date and can be applied toward any future purchase on graffitimountain.com. Store credit is non-transferable and has no cash value.

 

9. Changes to This Policy

We reserve the right to update this Refund & Return Policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase applies to that order.

 

Last Updated: March 19, 2025

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